Problem 1
Admin overload
Without dedicated staff to manage inductions, operations managers at multiple branches across Australia were overwhelmed. The added admin load made it hard to keep up with their regular duties, leaving less time for core operational tasks.
Solution
We took full control of inductions, document management, and compliance across affected sites. By centralising these tasks with one reliable point of contact, we streamlined the entire process, ensuring smooth coordination between internal teams and external stakeholders.
Outcome
Our team efficiently and proactively handled induction requirements, allowing the operations managers to confidently refocus on their core responsibilities and operational priorities.
Problem 2
Multi-state process logistics
The company faced challenges managing various processes, portals and user admins across multiple states.
Solution
We consolidated the portal’s user admins, creating a single point of contact for all induction-related queries across the country.
Outcome
This streamlined process greatly reduced confusion about who manages which portals.
